[CHANEL/샤넬] Omni-Channel Client Experience Professional (화장품 마케팅)


Location : Seoul, Korea
Career Area : Marketing, Research

Job Description

Job Purpose:
This position is responsible for coordinating customer experience development by managing customer events and VIP loyalty program. He/She should present the events to give unforgettable moment that only Chanel can do it. Deliver distinguished and excellent customer experience to the brand, product, event and loyalty program. Also, she/he is responsible for support Fragrance and Beauty business in terms of loyalty program and campaign support.

Key Responsibilities:
– Lead and manage client events within Fragrance & Beauty division.
* Develop holistic event strategy for differentiated customer experience.
* Proactively deliver trend and needs on Korea market and propose strategic plan to global and regional teams.
* Deliver strategic event plan to strengthen credibility and desirability on Chanel Skincare.
* Initiate creative and strategic customer experience for pop up, PR open doors, workshops etc.
– Manage budget for the event and set up event KPI and ROI.
– Execute event in excellence and deliver event result and learnings to improve on the following actions.
– Manage all operational implementations and follow up actions after event.
– Proactively enhance and develop further on loyalty program /journey to the omni-channel clients.
– Manage loyalty program operation and expenses.
– Omni-channel membership & lifestyle journey management with automation in loyalty program.
– Design & deliver new omni-channel services and program and create offline retail experience connection with the app.
– Design new experience in SAB / EXB with client & data driven retail strategy.
– Support Fragrance&Beauty business in terms of CRM communication and manage budget: Fragrance Category support & analysis

Job Requirements

Academic / Professional Qualifications:
– University degree in business, marketing and etc.
– Communication skill and strong Negotiation skill with vendors and trading counterparties.
– Strong documentation skills especially MS Office(word, excel, PowerPoint)

Work Experience :

– Beauty/Fashion/marketing/CRM/ Event experience preferred
– Minimum 5year (or more) experience in event management / marketing fields.
– Professional event creation and operation in luxury business field.

Required Competencies : 
– Creative ideas, abilities to think differently from to the others
– Time management, collaborative, organized, proactive, flexible
– Ability to maintain professional relationships with other related divisions
– Excellent organization, planning and project management skill.
– Problem solution and Data analytics skill
– Good English/Korean/French(additional) in both speaking and writing.

Additional Information

  • 커리어수준 : 대리, 과장 (5년 이상)
  • 급여사항 : 면접 후 협의
  • 고용형태 : 정규직
  • 경력여부 : 경력

Guidelines for Applicants

  • 전형방법 :  1차 서류전형
                           2차 면접전형
  • 제출서류 : 영문이력서 (각종 증빙서류는 서류전형합격자에 한해 추후제출)
  • 접수방법 : 이메일 (bohwa.lee@chanel.com)
  • 마감일 : 채용시까지

Company Information


샤넬은 우월성, 창의성, 스타일, 모던함을 통해 코코 샤넬 여사의 독창성을 계속하여 성공적으로 유지하고 있으며, 이러한 성공은 샤넬의 브랜드 가치를 수호하는 직원들로부터 시작됩니다. 진정한 “고품격 문화”가 존재하는 샤넬 내에서 모든 직원들은 우리의 브랜드 가치를 항상 자랑스럽게 공유하고 있습니다.

서울 중구 세종대로9길 41 퍼시픽타워 10층 / Jung-gu, Seoul



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