[IKEA KOREA/이케아 코리아] Service Fulfillment Operations Specialist

이케아 코리아

Location : Seoul, Korea
Career Area : Distribution, Transportation

Job Description

The purpose of the role is to take responsibility for supporting the market Service Fulfilment team by working with IT solutions on the market, developing tools, invoicing and creating various analyses to secure a high-performing organization in the market service fulfilment network including:• Daily operations for services connected to internal and external service partners• Operational excellence• Efficiency and continuous improvement• Short and mid-term capacities• Cost development and contribution to the cost goal• Lead-time development• Sustainability You will contribute to the operations and development of the Service Fulfilment organization with a customer-centric and collaborative approach in focus and focus on delivering results with the sense of urgency, achieving and exceeding operational goals and higher efficiency on daily tasks. In this role you will also provide a subject matter expertise and advice to business leaders within Service Fulfilment processes that will contribute to the development of business and people and implement, assess standards, guidelines and policies within the own area of expertise and contribute to their development and update. You will be:• Responsible for creating performance reports from IT solutions to enable a high performing daily operations and an efficient distribution network• Responsible to secure excellence in operations and quality under the scope of Service Fulfilment on the market• Contribute to short-, and mid-term development of existing service partners through trainings in relevant IT solutions• Responsible to define and maintain short and mid-term service and capacity parameters based on available forecasts.• Responsible for securing accurate reporting of service costs through efficient and accurate reconciliation of invoicing of contract costs and connected analysis.• Contribute to securing efficiency and implementing improvements on the market• Contribute with both knowledge and expertise to optimal multichannel development and tendering activities as well as to all matrices, global initiatives and competence networks Contribute to the implementation of the Customer Fulfilment sustainability agenda for Service Fulfilment.• In this role you will report to the Service Fulfilment Operations manager

Do you want to be part of fulfilling customers’ dreams? Come and join Customer Fulfilment. Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. Customer Fulfilment acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints. The Service Fulfilment operations function within CFF is responsible for operational excellence, performance and development of the fulfilment of affordable core services, resulting in a relevant, effective and sustainable service offer to perform with excellence with the customer needs in focus.

Job Requirements

You are eager and self-driven to constantly develop and demonstrates a willingness to develop skills and effective ways of working to benefit IKEA and personal growth. By being customer oriented you see the customer first and consider the impact on the customer when acting. You naturally share the IKEA vision, values and culture and have an interest in home furnishing. You enjoy applying tactical and operational thinking for analyzing business opportunities from customer/market perspective and inspired by challenging situations and not hesitant to propose and initiate changes. Providing service and support to managers, co-workers and organization in order to improve business with focus on customer satisfaction come natural to you. For this role you should have a university degree in preferred Logistics, Economics, business administration or 1-2 years’ experience in area or expertise. You are a confident and clear communicator in English and have proven analytical and numeric skills and the ability to identify required actions. You bring with you excellent computer skills and high proficiency in Microsoft Office and experience in problem solving and improving ways of working. You have a natural interest in Retail/home furnishing/supply chain/customer service experience. You have knowledge/interest in the following areas:• IKEA business model and ways of working• Knowledge of IKEA processes and service business leading to an excellent customer fulfilment• Excellent understanding of processes on the area of expertise• Understanding of the customer needs, demands and expectations on the market• Market/industry intelligence: understanding of KPIs used for success measures for own function• Excellent knowledge of relevant IT systems/solutions/tools within service business As a person you have a good collaborative mind-set in building relationships within the organization with ability to influence others within the own area of expertise by using communication skills. You have high organizational skills and ability to work in a structured way and the ability to respond to business and customer needs by providing effective solutions within the area of expertise. You have a natural focus on quality and the capability to complete the work according to procedures and quality standards in timely manner. You use your end-to-end orientation to apply analytical process oriented thinking when acting and propose solutions.

Additional Information

  • 커리어수준 : 사원
  • 급여사항 : 면접 후 협의
  • 고용형태 : 정규직
  • 경력여부 : 경력

Guidelines for Applicants

Company Information

IKEA KOREA / 이케아 코리아

이케아는 집에서의 생활에 대한 열정을 가지고 있는 가치지향적인 기업입니다. 이케아의 모든 제품들은 집을 보다 더 좋은 곳으로 만들기 위한 이케아의 아이디어에서 비롯합니다. 이케아는 ‘많은 사람들을 위한 더 좋은 생활을 만든다’는 비전 아래 ‘보다 많은 사람들을 위하여 멋진 디자인과 기능의 다양한 홈퍼니싱 제품을 합리적인 가격에 제공한다’는 생각을 경영철학으로 삼고 있습니다. 이케아는 공급업체들과 장기적인 관계를 맺고, 자동화 생산에 투자하며, 제품을 대량 생산하여 전 생산 과정의 가치 사슬을 최적화합니다. 이를 통해 이케아는 소비자들에게 좋은 품질의 제품을 합리적인 가격에 제공하기 위해 노력합니다. 이케아의 비전은 홈퍼니싱 솔루션 제공을 넘어 모든 이해관계자들이 더 나은 생활을 누릴 수 있도록 하는 것입니다.

경기도 광명시 일직로 17 14352 / Gwangmyeong-si, Gyeonggi-do



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