[GIVENCHY/지방시코리아] Logistics, Compliance & After Sales Assistant Manager in LVMH Fashion Group Korea


Location : Seoul, Korea
Career Area : Trade, Production Management

Job Description


(Autonomy and Responsibility is key)

Directly to Logistics, Compliance, After Sales & Quality Manager


– Internal:  Department including Finance and Operations covering Business Planning, Finance and Accounting, IS&T; Merchandising and Supply chain, Retail, Marketing and Communications, Visual Merchandising and Store Projects; Brand’s Headquarter including Supply Chain and Logistics Dept.

– External: 3rd party logistics service providers (3PL), e.g. warehouse, freight forwarder and transportation company; customs broker; out-sourced repair center. 

Brief outline of the role: 

Your role will be to manage the logistics operation, trade compliance, after sales service.  You will be reporting to and working closely with Logistics, Compliance, After Sales & Quality Manager to ensure the operation flow including documentations is compliant with local regulations. 

You will be collaborating with local supply chain and Customer service/ Logistic HQ, Retail and Merchandising, to ensure the right products (merchandise and non-merchandise) are delivered at the right time to cope with the needs.  

You are also responsible for the after-sales service process to maintain operation standard in accordance to HQ’s guidelines. 

You will be responsible for e-commerce fulfillment operations.

Role & Responsibilities:

1. Logistics support:

-Coordinate with HQ Customer Service and monitor inbound shipment including cross-docking, product labelling, delivery to boutiques, stock transfers or re-export and reverse logistics to warehouse 

-Responsible for data and inventory accuracy in the Point-of-Sales system; perform Cegid adjustment, validate shipment invoices and billings; follow up on credit notes

-Support family sales; price change and markdown price re-labelling; events or store projects; destruction

-Define and set up, review and revise the SOP, workflow and procedure manual, look for best practice to streamline the operation with the endorsement from different stakeholders. 

-Set KPI, monitor the performance and negotiate with 3PL not limited to transportation and warehouse, target on shortening the lead-time, operation efficiency and process enhancement 

-Logistics cost analysis, budget preparation, routine and ad hoc reports

-Logistics person in charge for retail / supply chain projects including 3PL contract renewal and ad hoc assignments.  Ensure the execution with regular feedback to HQ and APAC regional office for improving operation efficiency. 

-Maintain relationship with different departments and external parties to understand, anticipate the business needs, propose change or solutions. 

2. Trade compliance

-Ensure import and export shipments are complied with Customs laws and regulations, validate the shipment documents and transportation mode, if needed. 

-Support the Customs broker by working with the freight forwarder to ensure goods are cleared through Customs, HS code classification, country of origin 

-Support Korean labelling database, translation and tool

-Prepare and follow up applications of CITES, non-CITES, permits of licensed products

-Ensure to support proper shipment records, declaration data, duty and tax payment; maintain filing system for Customs Audit

-Assure duty-free application of Free Trade Agreements to eligible products

-Supporting role in customs inquiries or inspection, including face-to-face customs meetings, if needed

-Set KPI and analyze shipment clearance delay, corrective action plan for future with review of Logistics, Compliance, After Sales & Quality Manager

-Support to develop and maintain operation manual to ensure company adherence; support internal departments, guiding I/E and transportation compliance 

-Update Logistics, Compliance, After Sales & Quality Manager on regulatory changes and alert HQ for compliance solutions

3. After sales service 

-Lead repair and after sales service process, system and improvement projects

-Follow up quality issue return and repair

-Manage out-sourced repair center performance, quality, product inventory and spare part inventory, stock-take, database and rate to ensure smooth repair flow with high quality

-Control spare part inventory in out-sourced repair center

-Maintain product compliance needs, government requirements 

-Support counterfeit customs inspection and ad hoc projects

Job Requirements

– University graduated in disciplines related to supply chain and logistics, operation management or business-related subjects.

– Minimum 8 years’ relevant experience with hands-on project management.

– Analytical, problem solving and continuous improvement mindset

– Positive, self-motivated to take up responsibility and able to work independently

– Strong numerical sense, excellent MS Excel skills and knowledge in Macro

– Knowledge in POS Cegid and SAP system is a plus

– Good time management, interpersonal organizational skills

– Excellent Korean and English is required to manage the product master translation

Additional Information

  • 커리어수준 : 대리. 과장. 5년 이상
  • 급여사항 : 면접 후 협의
  • 고용형태 : 정규직
  • 경력여부 : 경력

Guidelines for Applicants

  • 전형방법 :  1차 서류전형
                           2차 면접전형
  • 제출서류 : 자유 양식의 국/영 이력서 (Word 1개 파일에 국문 & 영문 합친 상태로 제출 요망) (각종 증빙서류는 서류전형합격자에 한해 추후제출)
  • 접수방법 : 이메일 (lena.wang@lvmhfashion.com)
  • 마감일 : 2021.08.13

Company Information

GIVENCHY / 지방시코리아

서울시 강남구 도산대로 217 5F / Gangnam-gu, Seoul


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