[Merck/한국머크] CS Spec (1년 계약직) (SAP, order process 경험 필수)


Posted on 2021.2.23

Location : Gangnam-gu, Seoul, Korea
Career Area : Admin, Customer Service

Job Description

The main purpose of this position is to create an outstanding and effortless experience at every interaction for customers.  Armed with a passion for customer satisfaction, the Jr. CSR provides solutions to customer needs in a fast paced call interface environment. CSR’s field a large variety of phone call & email inquiries and are responsible for processing orders and responding to all non-technical related service issues.  In addition, suggest improvement ideas to current processes and systems so as to exceed customer expectations, and identify and participate in opportunities where customer effort can be reduced.
Your Role:

  •  Resolve customers’ issues in professional & timely manner and multitasking through multiple computer systems while talking on the phone and chatting on the web.
         –  Increasing customer retention, offering proactive solutions, executing timely customer communication via phone and e-mail and maximizing customer’s satisfaction.
  •  Efficiently process customer service inquiries and purchase order requests.  Ensure high service levels and process consistency across a multi-site customer contact function.  Effectively manage additional department projects.  
        –  Resolving order issues, achieving CS KPI and successfully managing additional special projects.
  •  Strategic account and sales support for defined list of accounts. Enhance open order management to maximize sales revenue.
        –   Engaging partnership programs with other organizations and checking back order status
  •  Proactively improve and resolve the system & process issue as a jr. Customer Service Representative.
        –   Participating in several projects with proactive way to improve OTC process

Job Requirements

  •  At least +1 year of CS or Sales support experience in the related
  • Knowledge and experience in Order -To-Cash Management 
  • Operation skills based on ERP and SOP
  • Bachelor degree related to Biology, Chemistry or Life Science major is preferred
  • Excellent organizational skills with the ability to manage and track multiple critical activities
  • An enthusiastic, detail oriented multi-tasker who has the focus to deal with customer issues and complaints while working in a fast paced and changing environment.
  • Proficient in English


  • 보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.
  • 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
  • (The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)

Additional Information

  • 커리어수준 : 사원
  • 급여사항 : 면접 후 협의
  • 고용형태 : 계약직
  • 경력여부 : 경력

Guidelines for Applicants

Company Information


A career at our company is an ongoing journey of discovery: our 52,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

What we offer: At our company, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at come2merck.com

자사에서의 경력은 발견을 향한 지속적인 여정입니다. 자사의 5만 명의 임직원은 건강 의료, 생명 과학, 기능성 소재 분야에서 차세대 발전을 통해 인류가 살아가고 일하고 즐기는 방식을 만들어 가고 있습니다. 350년간 전 세계적으로 자사는 인류의 삶을 개선하기 위한 새롭고 역동적인 방법을 찾아서 우리의 호기심을 열정적으로 추구해 왔습니다.

자사에는 신기원을 열 기회가 항상 존재합니다. 우리는 여러분의 포부를 성취할 수 있게 힘을 실어주며 자사의 다양한 사업이 새로운 지평을 추구할 수 있도록 다방면의 경력 이동을 제공합니다. 자사는 초기 단계부터 책임을 느끼며 여러분을 신뢰하고 인생에서의 포부와 우선순위에 따라 자신만의 경력 지도를 그릴 수 있게 지원합니다. 우리와 함께하세요. 여러분의 호기심을 인생에 불러오세요!

궁금하신가요? 세부 정보는 come2merck.com에서 찾을 수 있습니다.

Merck Korea: 서울 강남구 대치3동 해성2빌딩 4F, Gangnam-gu, Seoul, Korea


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