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[Mouser Electronics/마우저일렉트로닉스] Customer service assistant

마우저일렉트로닉스 서울

Posted on 2021.03.08

Location : Seoul, Korea
Career Area : Marketing, Sales, CS

Job Description

  • SCOPE
    The Customer Service Assistant is responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

  • ACCOUNTABILITIES

    • Provide highest level of customer support by answering emails and inbound calls.
    • Processes the customer’s order, quote, etc by entering into company systems timely and accurately.
    • Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer requests are processed correctly. Confirms special handling orders are expedited.
    • Expands product knowledge utilizing all available sources.
    • Strong attention to detail, accurate and maintains quality expectations.
    • Provides Live Chat support as required.

Job Requirements

  • EDUCATION & EXPERIENCE
    University degree, at least 2 year’s working experience in customer service sector

  • SKILLS & CERTIFICATIONS

    • Excellent verbal and written communication in English and Korean
    • Good telephone manner
    • Proficiency in MS applications

Additional Information

  • 커리어수준 : 사원
  • 급여사항 : 면접 후 협의
  • 고용형태 : 정규직
  • 경력여부 : 경력

Guidelines for Applicants

  • 전형방법 : 1차 서류전형  asia.hr@mouser.com ; Cc: vicki.lee@mouser.com; Janice.Im@mouser.com                                                              2차 면접전형
  • 제출서류 : 영문 및 국문이력서(resume)
  • 접수방법 : 전형방법참조
  • 마감일 : 채용시까지
  • 채용담당: Vicki Lee / +852-3756-4763 / vicki.lee@mouser.com

Company Information

Mouser Electronics/마우저일렉트로닉스 서울

 

Customer Focused Distribution

Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components for over 700 industry leading manufacturers. We specialize in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.

In 2007, Mouser became a part of the Warren Buffett Berkshire Hathaway family of companies. Today, Buffett’s holdings include insurance and finance subsidiaries and a host of almost fifty businesses ranging from jewelry and furniture to manufactured homes.

Mouser has a strong commitment to customer service. That’s why we’ve won awards for our legendary worldwide customer service excellence. We understand the value of having a knowledgeable person there to answer your questions quickly. Mouser is redefining customer-focused distribution.


Worldwide Customer Service

Mouser is the only component distributor to consistently receive an audited award for Customer Service Excellence. With 22 locations located strategically around the globe, we speak your language (supporting 17 different languages) and are able to transact business in 27 currencies. This translates into the flexibility of not requiring a minimum order and same-day shipping. At Mouser, our commitment to unsurpassed service and support knows no boundaries.


State-of-the-Art Distribution Operations

When you need the right part right now, think Mouser. Selection, speed, and accuracy are the core of Mouser’s state-of-the-art distribution center with sophisticated equipment enabling us to process orders 24/7. The wireless warehouse management system is streamlined to nearly perfect pick-and-ship operations delivering a 5-Sigma confidence rating, better than 99%. Orders are processed and ready to ship in 15 minutes in most cases, enabling same-day shipping on most orders to over 600,000 customers in 170 countries. It’s about doing what’s right for the customer, and that’s getting the order right and delivered on time every time.

The below link is our company website and it can help to understand more of our company. http://www.mouser.com/aboutus

 

Business Tower 3F, Nuridream Square, 396, World Cup buk-ro, Mapo-gu, Seoul, 03925, Republic of Korea

https://www.mouser.com

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