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[Tesla Korea/테슬라 코리아] Customer Support Specialist

테슬라 코리아

Posted on 2021.03.20

Location : Gangseo-gu, Seoul, Korea
Career Area :  Customer Service

Job Description

The Role
This position requires a high level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience.
 
The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment. Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanor.
 
Responsibilities:

  • Provide highest level of customer support by answering inbound calls and emails
  • Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the vehicle
  • Educate our owners so they have optimal confidence in the operation of their vehicle
  • Provide vehicle and charging orientation. Cater to individual customers by adapting to their specific learning style.
  • Determine if technical solution can be resolved via phone or if vehicle service is need
  • Communicate owner’s concerns with Service Managers, Service Engineering, Supercharger Engineering or Roadside Assistance when necessary
  • Accurately record issues and data into CRM / Vehicle Support System 
  • Other Responsibilities: Perform other related duties as assigned, based on the business need

Job Requirements

  • Automotive service experience or background in Technical Support or call center environment preferred
  • Excellent written and oral communications skills
  • Flexible schedule; team runs 24/7/365 to accommodate our customer’s needs
  • Customer Management Systems-Outlook, and MS Office Suite
  • Understanding of basic automotive techniques related to repair and servicing of automobiles
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Willingness to assist and mentor others on the team
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Most importantly; have the ability to put out customer’s needs first and do everything necessary to accommodate their concerns and requests with the highest level of service, courtesy and respect

Additional Information

  • 커리어수준 : 학생/신입
  • 급여사항 : 면접 후 협의
  • 고용형태 : 정규직
  • 경력여부 : 경력

Guidelines for Applicants

  • 전형방법 : 서류전형-면접전형(총 2회)
  • 제출서류 : 2021 Tesla CSS 지원 – OOO(국문이름 / 예:김OO)
                          필수서류: MS 워드 1개 파일 – 영문이력 1Page, 영문지원동기 1/2 Page
                          (각종 증빙서류는 서류전형합격자에 한해 추후제출)

Company Information

Tesla Korea/테슬라 코리아

About Tesla
Tesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. Based in California, Tesla employs more than 13,000 people across four continents, and manufactures cars at our factory in Fremont, California. We are currently constructing the Gigafactory–the world’s largest lithium ion battery factory–in Sparks, Nevada, and have already begun producing Tesla Energy battery storage products.

Tesla Motors currently produces two premium EVs–Model S and Model X–engineered from the ground up to be the world’s best car and SUV, respectively. Model S received Motor Trend’s prestigious 2013 Car of the Year, and achieved the best safety score of any car ever tested by the NHTSA. The recently released Model X includes the first ever falcon wing doors, as well as Tesla’s award-winning electric all-wheel drive powertrain. Both vehicles come with free road trip access to more than 600 Tesla Supercharger stations—the world’s fastest EV charging technology. Model 3, our third generation EV, is currently under development.

Tesla Energy produces the Powerwall, a residential battery pack, as well as commercial and utility-grade Powerpack storage systems designed to help reduce electricity costs, smooth consumption and create a more resilient electricity grid.

Tesla is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone; you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we’re trying to do too difficult.

 

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https://www.tesla.com

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